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What is your return policy?
Unopened items can be returned for a full refund if they are returned to us within 7 days of delivery plus 25% Restocking Fee. You must pay for the returned shipping and handling charges. Sorry, opened items can not be returned. All Sale Final only Exchanged in 7 Days plus 15% Fee
If you receive a damaged or defective item, please notify us immediately to Store manager Tel. 281-443-9543 or email sale@pansatusa.net. Damaged/defective items must be returned to us. We will replace the item and send to you after we receive the returned product.
Items which not consider as damaged or defective item.
- Item does not clearly show a video or audio defect.
- Item which is unable to play due to incompatible device.
Lost orders (30 days shipping guarantee)
You can directly email or send 'contact form' to us regarding to lost orders. This is in case that the parcel may have been lost in transit ( or takes longer than 30 days since you place order ). We can track your order with registration number. Lost orders will be reshipped only once.
Undeliverable shipment
Usually the parcel will be shipped back to our office if it cannot be delivered. We will contact you via provided email and resend the parcel only once without any charge.
All customers are welcome to email Pansat USA Satellite Network sale@pansatusa.netregarding to orders. We will reply back to you within 24 hours
Most Installation Need to Know about all Satellite www.lyngsat.com.
For Viewsat Tech Suppport and Official Wesite www.viewsatusa.com
Software| Firmware| Sat Info| Manuals
For tech support, call 760-754-9880 Ext.#4 during normal business hours of 9am to 5pm PST or email tech support at techsupport@viewsatusa.com.
IMPORTANT > We do not provide or condone the use of third party software. Using third party software maybe illegal and void product warrantee. Do not email or call asking about Dishnet, DirecTV, etc. Our satellite receivers are designed and intended for 100% legal use only. We will refuse sale to anyone whom we believe intends to use our product illegally or sell our products for illegal use..
For Pansat Tech Support: AND Limited Warranty
PANAREX Inc. warrants to the original purchaser that this product shall be free from defects in workmanship and material for two years from the date of original purchase. During this warranty period PANAREX will provide free of charge both parts and labor necessary to correct defects in workmanship or material.
This warranty does not cover damage due to lighting, fire, flood, or other acts of God, damage from accident abnormal conditions, improper use, or faulty installation, unauthorized software/hardware modification or damage by attempts to repair the units other than by the authorized service of PANAREX.
PANAREX's liability under this warranty is limited to servicing or adjusting equipment returned to PANAREX authorized service centers with freight prepaid.
http://www.pansatusa.com/download.htm http://www.pansatusa.com/support.htm
For SonicView Tech Support and Warranty:.http://sonicviewusa.com/support.html
For Coolsat Tech Support and Warranty: http://coolsatusa.com/inc.php?inc=support
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