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What is your return policy?
Unopened items can be returned for a full refund if they are returned to
us within 7 days of delivery plus 5% Fee. You must pay for the returned shipping
and handling charges. Sorry, opened items can not be returned. All Sale
Final only Exchanged in 7 Days
If you receive a damaged or defective item, please notify us immediately
to Store manager Tel. 281-443-9543 or email
sale@pansatusa.net . Damaged/defective items must be returned to us. We
will replace the item and send to you after we receive the returned
product.
Items which not consider as damaged or defective item.
- Item does not clearly show a video or audio defect.
- Item which is unable to play due to incompatible device.
Lost orders (30 days shipping guarantee)
You can directly email or send 'contact form' to us regarding to lost
orders. This is in case that the parcel may have been lost in transit (
or takes longer than 30 days since you place order ). We can track your
order with registration number. Lost orders will be reshipped only once.
Undeliverable shipment
Usually the parcel will be shipped back to our office if it cannot be
delivered. We will contact you via provided email and resend the parcel
only once without any charge.
All customers are welcome to email Pansat USA Satellite Network sale@pansatusa.net regarding to
orders. We will reply back to you within 24 hours
© Copyright 2000-2008 IBS
International Business System All rights reserved.